Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectDraft

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

3,299 runs71% success
ConverseLive

Aiera Converse

Natural multilingual dialogue with objection handling

2,030 runs66% success
SenseLive

Aiera Sense

Sentiment, intent and buying-signal detection per call

1,939 runs86% success
ContextLive

Aiera Context

Product, pricing and policy grounding for every answer

1,324 runs72% success
PredictDraft

Aiera Predict

Scoring, forecasting and next-best-action

1,094 runs85% success
EngageTraining

Aiera Engage

Follow-ups, nurtures and campaign orchestration

2,196 runs82% success
DashLive

Aiera Dash

Live operating dashboards for every function

3,603 runs72% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

3,109 runs92% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

3k
2k
2k
1k
1k
2k
4k
3k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live5
  • Training1
  • Draft2

78%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Real Estate.
  • Escalation policy: RERA registration numbers.