Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Arjun Reddy
Aiera Support · Handed to leasing desk
- CustomerHi, I saw your Premium villas — can you tell me more?
- AgentAbsolutely. I can walk you through Premium villas for Pune. What matters most to you?
- CustomerMainly competitor project.
- AgentUnderstood. Here's how we handle competitor project, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Arjun Reddy from Pune asked about Premium villas — rental yield. Agent handled competitor project and captured requirement details.
Next best action
Book site visit
Objection frequency
Across analysed calls
- Ticket size11
- Rental yield proof8
- Possession risk5
- Maintenance charges8
- Competitor project9
Coaching cues
Auto-generated for the sales floor
Ticket size drives 23% of drop-offs
Conversations mentioning "ticket size" convert 30% lower unless the agent responds with a proof point in the first 40 seconds.
192 calls analysed this month
Rental yield proof drives 17% of drop-offs
Conversations mentioning "rental yield proof" convert 24% lower unless the agent responds with a proof point in the first 40 seconds.
123 calls analysed this month
Possession risk drives 28% of drop-offs
Conversations mentioning "possession risk" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
269 calls analysed this month
Maintenance charges drives 21% of drop-offs
Conversations mentioning "maintenance charges" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
143 calls analysed this month