Coaching studio

Aiera scores every human and AI conversation, then turns the gaps into weekly drills for the floor.

8 reps monitored

Team quality score

73+6

Rolling 4 weeks

Calls reviewed

935

100% coverage, no sampling

Objection win rate

63%+11%

After drill rollout

Ramp time

18 days-9 days

New joiner to target

Rep scorecards

Sorted by quality score

Rep	Calls	Score	Talk ratio	Objection win	Conversion	Coach on
Neha Nair	160	86	40%	44%	16%	Rental yield proof
Fatima Shah	70	80	52%	58%	16%	Ticket size
Sanjay Reddy	60	76	56%	76%	18%	Ticket size
Divya Reddy	145	75	56%	56%	21%	Competitor project
Anita Desai	80	70	60%	54%	26%	Maintenance charges
Anita Iyer	165	69	60%	84%	29%	Possession risk
Rohit Reddy	155	65	64%	52%	9%	Possession risk
Priya Khan	100	64	64%	82%	12%	Rental yield proof

Team average adherence

Lowest adherence is proof-point usage — the drill below targets it directly.

Auto-generated from lost conversations

Drill 1: Pricing response
69 impact
Conversations mentioning "ticket size" convert 30% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 192 calls analysed this month
Drill 2: Process response
91 impact
Conversations mentioning "rental yield proof" convert 24% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 123 calls analysed this month
Drill 3: Trust response
57 impact
Conversations mentioning "possession risk" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 269 calls analysed this month
Drill 4: Speed response
73 impact
Conversations mentioning "maintenance charges" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 143 calls analysed this month

Clipped for the playbook

Aiera Support · Leasing enquiry
Divya Patel from Pune asked about Property management — leasing enquiry. Agent handled rental yield proof and captured requirement details.
Score 52 · Marathi
Aiera Support · Maintenance charges
Arjun Reddy from Pune asked about Premium villas — maintenance charges. Agent handled maintenance charges and captured requirement details.
Score 77 · Marathi
Aiera Voice · Rental yield
Sanjay Gupta from Ahmedabad asked about Property management — rental yield. Agent handled ticket size and captured requirement details.
Score 64 · Marathi
Aiera Support · Rental yield
Divya Reddy from Bengaluru asked about Resale desk — rental yield. Agent handled ticket size and captured requirement details.
Score 62 · Hindi
Aiera Support · Price list
Rohit Kulkarni from Pune asked about Warehousing — price list. Agent handled possession risk and captured requirement details.
Score 61 · Hindi