Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

204

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Residential master sheet

    Spec sheet · 68 passages · updated 1 days ago

    Owner: End-user family

  • Commercial master sheet

    Price & policy · 68 passages · updated 4 days ago

    Owner: Yield investor

  • Services master sheet

    Certification pack · 68 passages · updated 7 days ago

    Owner: NRI buyer

Answer library

Test what the agent will say before it goes live

  • How do you handle ticket size?

    78% confidence

    Aiera answers with the approved Arvind Real Estate position, cites the source document and offers the proof pack for Ahmedabad.

    Source: Residential master sheet

  • How do you handle rental yield proof?

    85% confidence

    Aiera answers with the approved Arvind Real Estate position, cites the source document and offers the proof pack for Gandhinagar.

    Source: Commercial master sheet

  • How do you handle possession risk?

    92% confidence

    Aiera answers with the approved Arvind Real Estate position, cites the source document and offers the proof pack for Bengaluru.

    Source: Services master sheet

  • How do you handle maintenance charges?

    79% confidence

    Aiera answers with the approved Arvind Real Estate position, cites the source document and offers the proof pack for Pune.

    Source: Residential master sheet

  • How do you handle competitor project?

    86% confidence

    Aiera answers with the approved Arvind Real Estate position, cites the source document and offers the proof pack for NRI - USA/GCC.

    Source: Commercial master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Ticket size drives 23% of drop-offs

    Add supporting document to close this gap. 192 calls analysed this month

  • Rental yield proof drives 17% of drop-offs

    Add supporting document to close this gap. 123 calls analysed this month

  • Possession risk drives 28% of drop-offs

    Add supporting document to close this gap. 269 calls analysed this month

  • Maintenance charges drives 21% of drop-offs

    Add supporting document to close this gap. 143 calls analysed this month