Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectTraining

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

574 runs77% success
ConverseDraft

Aiera Converse

Natural multilingual dialogue with objection handling

969 runs84% success
SenseTraining

Aiera Sense

Sentiment, intent and buying-signal detection per call

2,523 runs65% success
ContextDraft

Aiera Context

Product, pricing and policy grounding for every answer

2,687 runs95% success
PredictLive

Aiera Predict

Scoring, forecasting and next-best-action

1,709 runs73% success
EngageLive

Aiera Engage

Follow-ups, nurtures and campaign orchestration

1,334 runs89% success
DashTraining

Aiera Dash

Live operating dashboards for every function

1,137 runs63% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

3,567 runs88% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

1k
1k
3k
3k
2k
1k
1k
4k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live3
  • Training3
  • Draft2

79%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Advanced Materials.
  • Escalation policy: Standards claims (EN/NFPA).