Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Rahul Reddy
Aiera Support · Sample dispatched
- CustomerHi, I saw your High-vis — can you tell me more?
- AgentAbsolutely. I can walk you through High-vis for SE Asia. What matters most to you?
- CustomerMainly sample lead time.
- AgentUnderstood. Here's how we handle sample lead time, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Rahul Reddy from SE Asia asked about High-vis — testing protocol. Agent handled sample lead time and captured requirement details.
Next best action
Share certification pack
Objection frequency
Across analysed calls
- Certification proof11
- Unit economics9
- Sample lead time10
- Incumbent supplier7
- Testing protocol6
Coaching cues
Auto-generated for the sales floor
Certification proof drives 38% of drop-offs
Conversations mentioning "certification proof" convert 21% lower unless the agent responds with a proof point in the first 40 seconds.
71 calls analysed this month
Unit economics drives 31% of drop-offs
Conversations mentioning "unit economics" convert 42% lower unless the agent responds with a proof point in the first 40 seconds.
154 calls analysed this month
Sample lead time drives 26% of drop-offs
Conversations mentioning "sample lead time" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
176 calls analysed this month
Incumbent supplier drives 25% of drop-offs
Conversations mentioning "incumbent supplier" convert 34% lower unless the agent responds with a proof point in the first 40 seconds.
68 calls analysed this month