Coaching studio

Aiera scores every human and AI conversation, then turns the gaps into weekly drills for the floor.

8 reps monitored

Team quality score

83+6

Rolling 4 weeks

Calls reviewed

865

100% coverage, no sampling

Objection win rate

58%+11%

After drill rollout

Ramp time

18 days-9 days

New joiner to target

Rep scorecards

Sorted by quality score

Rep	Calls	Score	Talk ratio	Objection win	Conversion	Coach on
Divya Joshi	90	94	38%	50%	14%	Unit economics
Karthik Patel	65	93	46%	66%	9%	Unit economics
Rohit Joshi	60	90	44%	62%	28%	Sample lead time
Rahul Iyer	185	83	46%	76%	27%	Incumbent supplier
Imran Rao	95	81	44%	42%	21%	Certification proof
Arjun Menon	70	80	52%	58%	16%	Certification proof
Divya Reddy	145	75	56%	56%	21%	Testing protocol
Meera Joshi	155	65	64%	52%	9%	Sample lead time

Team average adherence

Lowest adherence is proof-point usage — the drill below targets it directly.

Auto-generated from lost conversations

Drill 1: Pricing response
58 impact
Conversations mentioning "certification proof" convert 21% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 71 calls analysed this month
Drill 2: Trust response
68 impact
Conversations mentioning "unit economics" convert 42% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 154 calls analysed this month
Drill 3: Speed response
95 impact
Conversations mentioning "sample lead time" convert 43% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 176 calls analysed this month
Drill 4: Trust response
76 impact
Conversations mentioning "incumbent supplier" convert 34% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 68 calls analysed this month

Clipped for the playbook

Aiera Support · Testing protocol
Rahul Reddy from SE Asia asked about High-vis — testing protocol. Agent handled sample lead time and captured requirement details.
Score 90 · English
Aiera Support · Testing protocol
Pooja Nair from EU asked about High-vis — testing protocol. Agent handled incumbent supplier and captured requirement details.
Score 81 · English
Aiera Voice · Sample request
Fatima Shah from India defence asked about Filtration media — sample request. Agent handled certification proof and captured requirement details.
Score 95 · English
Aiera Support · Technical data sheet
Imran Rao from EU asked about Chemical splash — technical data sheet. Agent handled testing protocol and captured requirement details.
Score 90 · Hindi
Aiera Followup · Volume pricing
Rohit Desai from India defence asked about Belting fabrics — volume pricing. Agent handled testing protocol and captured requirement details.
Score 67 · English