Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectLive

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

4,073 runs85% success
ConverseTraining

Aiera Converse

Natural multilingual dialogue with objection handling

2,240 runs90% success
SenseLive

Aiera Sense

Sentiment, intent and buying-signal detection per call

3,711 runs67% success
ContextTraining

Aiera Context

Product, pricing and policy grounding for every answer

828 runs72% success
PredictLive

Aiera Predict

Scoring, forecasting and next-best-action

723 runs69% success
EngageLive

Aiera Engage

Follow-ups, nurtures and campaign orchestration

812 runs93% success
DashLive

Aiera Dash

Live operating dashboards for every function

1,492 runs69% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

2,683 runs64% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

4k
2k
4k
1k
1k
1k
1k
3k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live6
  • Training2
  • Draft0

76%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Textiles.
  • Escalation policy: Buyer NDA.