Coaching studio

Aiera scores every human and AI conversation, then turns the gaps into weekly drills for the floor.

8 reps monitored

Team quality score

75+6

Rolling 4 weeks

Calls reviewed

935

100% coverage, no sampling

Objection win rate

68%+11%

After drill rollout

Ramp time

18 days-9 days

New joiner to target

Rep scorecards

Sorted by quality score

Rep	Calls	Score	Talk ratio	Objection win	Conversion	Coach on
Divya Menon	135	85	48%	60%	11%	MOQ
Rohit Gupta	70	80	52%	58%	16%	Lead time
Sanjay Rao	120	78	50%	74%	10%	Price per metre
Sanjay Desai	95	77	58%	40%	27%	Price per metre
Vikram Reddy	60	76	56%	76%	18%	Lead time
Vikram Kulkarni	90	76	64%	62%	10%	MOQ
Anita Kulkarni	185	65	42%	88%	23%	Sustainability certification
Fatima Reddy	180	62	40%	84%	20%	Sampling delay

Team average adherence

Lowest adherence is proof-point usage — the drill below targets it directly.

Auto-generated from lost conversations

Drill 1: Speed response
75 impact
Conversations mentioning "lead time" convert 25% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 91 calls analysed this month
Drill 2: Speed response
93 impact
Conversations mentioning "moq" convert 36% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 311 calls analysed this month
Drill 3: Pricing response
71 impact
Conversations mentioning "price per metre" convert 22% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 135 calls analysed this month
Drill 4: Pricing response
91 impact
Conversations mentioning "sustainability certification" convert 35% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 309 calls analysed this month

Clipped for the playbook

Aiera Voice · Lead time
Arjun Nair from Bangladesh asked about Stretch denim — lead time. Agent handled sustainability certification and captured requirement details.
Score 97 · Hindi
Aiera Support · Capacity booking
Vikram Joshi from EU asked about Selvedge — capacity booking. Agent handled moq and captured requirement details.
Score 51 · Gujarati
Aiera Followup · Capacity booking
Arjun Joshi from USA asked about Sustainable indigo — capacity booking. Agent handled moq and captured requirement details.
Score 85 · English
Aiera Followup · Lead time
Priya Rao from USA asked about Recycled jersey — lead time. Agent handled moq and captured requirement details.
Score 94 · English
Aiera Followup · Certification proof
Sanjay Nair from USA asked about Yarn-dyed shirting — certification proof. Agent handled moq and captured requirement details.
Score 83 · Gujarati