Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

190

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Denim master sheet

    Spec sheet · 68 passages · updated 1 days ago

    Owner: Sourcing head

  • Wovens master sheet

    Price & policy · 54 passages · updated 4 days ago

    Owner: Product developer

  • Knits master sheet

    Certification pack · 68 passages · updated 7 days ago

    Owner: Vendor mill

Answer library

Test what the agent will say before it goes live

  • How do you handle lead time?

    78% confidence

    Aiera answers with the approved Arvind Textiles position, cites the source document and offers the proof pack for USA.

    Source: Denim master sheet

  • How do you handle moq?

    85% confidence

    Aiera answers with the approved Arvind Textiles position, cites the source document and offers the proof pack for EU.

    Source: Wovens master sheet

  • How do you handle price per metre?

    92% confidence

    Aiera answers with the approved Arvind Textiles position, cites the source document and offers the proof pack for Bangladesh.

    Source: Knits master sheet

  • How do you handle sustainability certification?

    79% confidence

    Aiera answers with the approved Arvind Textiles position, cites the source document and offers the proof pack for Vietnam.

    Source: Denim master sheet

  • How do you handle sampling delay?

    86% confidence

    Aiera answers with the approved Arvind Textiles position, cites the source document and offers the proof pack for India domestic.

    Source: Wovens master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Lead time drives 26% of drop-offs

    Add supporting document to close this gap. 91 calls analysed this month

  • MOQ drives 31% of drop-offs

    Add supporting document to close this gap. 311 calls analysed this month

  • Price per metre drives 38% of drop-offs

    Add supporting document to close this gap. 135 calls analysed this month

  • Sustainability certification drives 13% of drop-offs

    Add supporting document to close this gap. 309 calls analysed this month