Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Meera Patel
Aiera Voice · Escalated to merchandiser
- CustomerHi, I saw your Piqué — can you tell me more?
- AgentAbsolutely. I can walk you through Piqué for USA. What matters most to you?
- CustomerMainly sustainability certification.
- AgentUnderstood. Here's how we handle sustainability certification, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Meera Patel from USA asked about Piqué — certification proof. Agent handled sustainability certification and captured requirement details.
Next best action
Trigger WhatsApp nurture
Objection frequency
Across analysed calls
- Lead time9
- MOQ8
- Price per metre7
- Sustainability certification9
- Sampling delay5
Coaching cues
Auto-generated for the sales floor
Lead time drives 26% of drop-offs
Conversations mentioning "lead time" convert 25% lower unless the agent responds with a proof point in the first 40 seconds.
91 calls analysed this month
MOQ drives 31% of drop-offs
Conversations mentioning "moq" convert 36% lower unless the agent responds with a proof point in the first 40 seconds.
311 calls analysed this month
Price per metre drives 38% of drop-offs
Conversations mentioning "price per metre" convert 22% lower unless the agent responds with a proof point in the first 40 seconds.
135 calls analysed this month
Sustainability certification drives 13% of drop-offs
Conversations mentioning "sustainability certification" convert 35% lower unless the agent responds with a proof point in the first 40 seconds.
309 calls analysed this month