Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectTraining

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

334 runs65% success
ConverseLive

Aiera Converse

Natural multilingual dialogue with objection handling

2,961 runs87% success
SenseLive

Aiera Sense

Sentiment, intent and buying-signal detection per call

1,274 runs82% success
ContextDraft

Aiera Context

Product, pricing and policy grounding for every answer

780 runs82% success
PredictLive

Aiera Predict

Scoring, forecasting and next-best-action

2,040 runs66% success
EngageLive

Aiera Engage

Follow-ups, nurtures and campaign orchestration

162 runs96% success
DashLive

Aiera Dash

Live operating dashboards for every function

921 runs69% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

3,056 runs67% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

0k
3k
1k
1k
2k
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1k
3k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live6
  • Training1
  • Draft1

77%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Envisol.
  • Escalation policy: Pollution-board norms.