Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Rohit Kulkarni
Aiera Support · Feasibility scheduled
- CustomerHi, I saw your ETP — can you tell me more?
- AgentAbsolutely. I can walk you through ETP for Gujarat. What matters most to you?
- CustomerMainly opex per kl.
- AgentUnderstood. Here's how we handle opex per kl, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Rohit Kulkarni from Gujarat asked about ETP — tender clarification. Agent handled opex per kl and captured requirement details.
Next best action
Trigger WhatsApp nurture
Objection frequency
Across analysed calls
- Capex10
- Opex per KL7
- Footprint9
- Pollution-board timeline7
- Reference sites10
Coaching cues
Auto-generated for the sales floor
Capex drives 35% of drop-offs
Conversations mentioning "capex" convert 37% lower unless the agent responds with a proof point in the first 40 seconds.
212 calls analysed this month
Opex per KL drives 13% of drop-offs
Conversations mentioning "opex per kl" convert 18% lower unless the agent responds with a proof point in the first 40 seconds.
313 calls analysed this month
Footprint drives 21% of drop-offs
Conversations mentioning "footprint" convert 23% lower unless the agent responds with a proof point in the first 40 seconds.
288 calls analysed this month
Pollution-board timeline drives 27% of drop-offs
Conversations mentioning "pollution-board timeline" convert 35% lower unless the agent responds with a proof point in the first 40 seconds.
170 calls analysed this month