Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

190

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Treatment master sheet

    Spec sheet · 68 passages · updated 1 days ago

    Owner: Plant head

  • Services master sheet

    Price & policy · 68 passages · updated 4 days ago

    Owner: EHS consultant

  • Retrofits master sheet

    Certification pack · 54 passages · updated 7 days ago

    Owner: Municipal officer

Answer library

Test what the agent will say before it goes live

  • How do you handle capex?

    78% confidence

    Aiera answers with the approved Arvind Envisol position, cites the source document and offers the proof pack for Gujarat.

    Source: Treatment master sheet

  • How do you handle opex per kl?

    85% confidence

    Aiera answers with the approved Arvind Envisol position, cites the source document and offers the proof pack for Maharashtra.

    Source: Services master sheet

  • How do you handle footprint?

    92% confidence

    Aiera answers with the approved Arvind Envisol position, cites the source document and offers the proof pack for Tamil Nadu.

    Source: Retrofits master sheet

  • How do you handle pollution-board timeline?

    79% confidence

    Aiera answers with the approved Arvind Envisol position, cites the source document and offers the proof pack for Middle East.

    Source: Treatment master sheet

  • How do you handle reference sites?

    86% confidence

    Aiera answers with the approved Arvind Envisol position, cites the source document and offers the proof pack for Africa.

    Source: Services master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Capex drives 35% of drop-offs

    Add supporting document to close this gap. 212 calls analysed this month

  • Opex per KL drives 13% of drop-offs

    Add supporting document to close this gap. 313 calls analysed this month

  • Footprint drives 21% of drop-offs

    Add supporting document to close this gap. 288 calls analysed this month

  • Pollution-board timeline drives 27% of drop-offs

    Add supporting document to close this gap. 170 calls analysed this month