Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectTraining

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

1,210 runs62% success
ConverseTraining

Aiera Converse

Natural multilingual dialogue with objection handling

915 runs81% success
SenseLive

Aiera Sense

Sentiment, intent and buying-signal detection per call

4,042 runs86% success
ContextLive

Aiera Context

Product, pricing and policy grounding for every answer

3,186 runs85% success
PredictDraft

Aiera Predict

Scoring, forecasting and next-best-action

2,464 runs93% success
EngageDraft

Aiera Engage

Follow-ups, nurtures and campaign orchestration

2,781 runs94% success
DashDraft

Aiera Dash

Live operating dashboards for every function

3,227 runs72% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

3,694 runs89% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

1k
1k
4k
3k
2k
3k
3k
4k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live3
  • Training2
  • Draft3

83%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Fashions.
  • Escalation policy: Marketing consent.