Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

218

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Menswear master sheet

    Spec sheet · 82 passages · updated 1 days ago

    Owner: Loyalty lapsed

  • Womenswear master sheet

    Price & policy · 68 passages · updated 4 days ago

    Owner: New shopper

  • Accessories & footwear master sheet

    Certification pack · 68 passages · updated 7 days ago

    Owner: High-value repeat

Answer library

Test what the agent will say before it goes live

  • How do you handle price vs discount?

    78% confidence

    Aiera answers with the approved Arvind Fashions position, cites the source document and offers the proof pack for Metro NCR.

    Source: Menswear master sheet

  • How do you handle size availability?

    85% confidence

    Aiera answers with the approved Arvind Fashions position, cites the source document and offers the proof pack for Mumbai.

    Source: Womenswear master sheet

  • How do you handle return policy?

    92% confidence

    Aiera answers with the approved Arvind Fashions position, cites the source document and offers the proof pack for Bengaluru.

    Source: Accessories & footwear master sheet

  • How do you handle delivery time?

    79% confidence

    Aiera answers with the approved Arvind Fashions position, cites the source document and offers the proof pack for Hyderabad.

    Source: Menswear master sheet

  • How do you handle brand fit?

    86% confidence

    Aiera answers with the approved Arvind Fashions position, cites the source document and offers the proof pack for Tier-2 cluster.

    Source: Womenswear master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Price vs discount drives 28% of drop-offs

    Add supporting document to close this gap. 180 calls analysed this month

  • Size availability drives 16% of drop-offs

    Add supporting document to close this gap. 171 calls analysed this month

  • Return policy drives 32% of drop-offs

    Add supporting document to close this gap. 213 calls analysed this month

  • Delivery time drives 20% of drop-offs

    Add supporting document to close this gap. 266 calls analysed this month