Coaching studio

Aiera scores every human and AI conversation, then turns the gaps into weekly drills for the floor.

8 reps monitored

Team quality score

78+6

Rolling 4 weeks

Calls reviewed

865

100% coverage, no sampling

Objection win rate

64%+11%

After drill rollout

Ramp time

18 days-9 days

New joiner to target

Rep scorecards

Sorted by quality score

Rep	Calls	Score	Talk ratio	Objection win	Conversion	Coach on
Sanjay Nair	90	94	38%	50%	14%	Size availability
Imran Reddy	60	90	44%	62%	28%	Return policy
Rahul Joshi	70	80	52%	58%	16%	Price vs discount
Rohit Khan	120	78	50%	74%	10%	Return policy
Sanjay Shah	145	75	56%	56%	21%	Brand fit
Karthik Iyer	170	72	62%	88%	10%	Size availability
Meera Desai	80	70	60%	54%	26%	Delivery time
Neha Gupta	130	68	58%	70%	20%	Price vs discount

Team average adherence

Lowest adherence is proof-point usage — the drill below targets it directly.

Auto-generated from lost conversations

Drill 1: Trust response
62 impact
Conversations mentioning "price vs discount" convert 22% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 180 calls analysed this month
Drill 2: Product fit response
55 impact
Conversations mentioning "size availability" convert 19% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 171 calls analysed this month
Drill 3: Pricing response
64 impact
Conversations mentioning "return policy" convert 26% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 213 calls analysed this month
Drill 4: Speed response
59 impact
Conversations mentioning "delivery time" convert 35% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 266 calls analysed this month

Clipped for the playbook

Aiera Followup · Festive offer
Vikram Desai from Hyderabad asked about Polo tees — festive offer. Agent handled brand fit and captured requirement details.
Score 63 · Bengali
Aiera Support · Return or exchange
Priya Patel from Hyderabad asked about Sneakers — return or exchange. Agent handled delivery time and captured requirement details.
Score 93 · Hindi
Aiera Followup · Order status
Meera Shah from Tier-2 cluster asked about Denim — order status. Agent handled delivery time and captured requirement details.
Score 58 · Telugu
Aiera Support · Loyalty points
Neha Khan from Metro NCR asked about Polo tees — loyalty points. Agent handled price vs discount and captured requirement details.
Score 81 · Hindi
Aiera Voice · Return or exchange
Fatima Reddy from Hyderabad asked about Denim — return or exchange. Agent handled size availability and captured requirement details.
Score 91 · Hindi