Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Karthik Patel
Aiera Support · Exchange booked
- CustomerHi, I saw your Knitwear — can you tell me more?
- AgentAbsolutely. I can walk you through Knitwear for Metro NCR. What matters most to you?
- CustomerMainly size availability.
- AgentUnderstood. Here's how we handle size availability, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Karthik Patel from Metro NCR asked about Knitwear — store stock check. Agent handled size availability and captured requirement details.
Next best action
Trigger WhatsApp nurture
Objection frequency
Across analysed calls
- Price vs discount9
- Size availability9
- Return policy7
- Delivery time5
- Brand fit7
Coaching cues
Auto-generated for the sales floor
Price vs discount drives 28% of drop-offs
Conversations mentioning "price vs discount" convert 22% lower unless the agent responds with a proof point in the first 40 seconds.
180 calls analysed this month
Size availability drives 16% of drop-offs
Conversations mentioning "size availability" convert 19% lower unless the agent responds with a proof point in the first 40 seconds.
171 calls analysed this month
Return policy drives 32% of drop-offs
Conversations mentioning "return policy" convert 26% lower unless the agent responds with a proof point in the first 40 seconds.
213 calls analysed this month
Delivery time drives 20% of drop-offs
Conversations mentioning "delivery time" convert 35% lower unless the agent responds with a proof point in the first 40 seconds.
266 calls analysed this month