Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectLive

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

1,062 runs70% success
ConverseDraft

Aiera Converse

Natural multilingual dialogue with objection handling

608 runs69% success
SenseLive

Aiera Sense

Sentiment, intent and buying-signal detection per call

4,054 runs88% success
ContextLive

Aiera Context

Product, pricing and policy grounding for every answer

454 runs84% success
PredictLive

Aiera Predict

Scoring, forecasting and next-best-action

918 runs73% success
EngageLive

Aiera Engage

Follow-ups, nurtures and campaign orchestration

1,938 runs72% success
DashDraft

Aiera Dash

Live operating dashboards for every function

252 runs84% success
BrainTraining

Aiera Brain

Continuous learning from outcomes and coaching

2,515 runs74% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

1k
1k
4k
0k
1k
2k
0k
3k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live5
  • Training1
  • Draft2

77%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind SmartSpaces.
  • Escalation policy: RERA disclosure.