Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

176

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Plotted development master sheet

    Spec sheet · 68 passages · updated 1 days ago

    Owner: First-home buyer

  • Villas & row houses master sheet

    Price & policy · 54 passages · updated 4 days ago

    Owner: Investor

  • Apartments master sheet

    Certification pack · 54 passages · updated 7 days ago

    Owner: NRI buyer

Answer library

Test what the agent will say before it goes live

  • How do you handle price per sq ft?

    78% confidence

    Aiera answers with the approved Arvind SmartSpaces position, cites the source document and offers the proof pack for Ahmedabad.

    Source: Plotted development master sheet

  • How do you handle possession timeline?

    85% confidence

    Aiera answers with the approved Arvind SmartSpaces position, cites the source document and offers the proof pack for Bengaluru.

    Source: Villas & row houses master sheet

  • How do you handle loan approval?

    92% confidence

    Aiera answers with the approved Arvind SmartSpaces position, cites the source document and offers the proof pack for Pune.

    Source: Apartments master sheet

  • How do you handle location distance?

    79% confidence

    Aiera answers with the approved Arvind SmartSpaces position, cites the source document and offers the proof pack for Surat.

    Source: Plotted development master sheet

  • How do you handle comparing competitor?

    86% confidence

    Aiera answers with the approved Arvind SmartSpaces position, cites the source document and offers the proof pack for NRI - GCC.

    Source: Villas & row houses master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Price per sq ft drives 17% of drop-offs

    Add supporting document to close this gap. 83 calls analysed this month

  • Possession timeline drives 32% of drop-offs

    Add supporting document to close this gap. 94 calls analysed this month

  • Loan approval drives 29% of drop-offs

    Add supporting document to close this gap. 129 calls analysed this month

  • Location distance drives 33% of drop-offs

    Add supporting document to close this gap. 191 calls analysed this month