Arvind Garmenting — Delivery OS
Garment manufacturing engine: PO tracking, line-capacity conversations, vendor coordination and on-time delivery escalations.
PO conversations (30d)
Buyers, vendors and logistics
OTIF
Target 98%
Delay risks caught early
Flagged 14+ days ahead
Open PO value
Across 18 units
Buyer status queries auto-answered
No merchandiser touch
QA escalations closed <24h
Triage by severity
Conversations per week
Voice + WhatsApp handled by Aiera
Channel mix
Where enquiries originate
- Voice33%
- WhatsApp29%
- Buyer portal23%
- Vendor calls15%
Pipeline funnel
Enquiry to won, this month
- PO received10
- Fabric in10100%
- In line12
- QA217%
- Shipped8
Demand by location
Quality signals
70%
Average lead score
17%
Win rate on scored enquiries
- English38%
- Hindi40%
- Amharic23%
Geography × channel heatmap
Enquiry density
| Voice | Buyer portal | Vendor calls | ||
|---|---|---|---|---|
| Ethiopia | 7 | 5 | 2 | 1 |
| India | 5 | 3 | 1 | 2 |
| USA buyers | 2 | 4 | 3 | 1 |
| EU buyers | 2 | 2 | 5 | 3 |
Stage distribution
- PO received10
- Fabric in10
- In line12
- QA2
- Shipped8
- Delayed6
Hot enquiries
Scored by Aiera Predict
Sanjay Nair
Knit tops · EU buyers · Voice
₹3.26 cr98Imran Reddy
Chinos · EU buyers · Buyer portal
₹1.50 cr98Karthik Shah
Jeans · India · Voice
₹2.13 cr97Pooja Menon
Chinos · India · Vendor calls
₹4.39 cr95Karthik Reddy
Fast fashion · India · Voice
₹85.0 L92Meera Desai
Chinos · Ethiopia · Voice
₹3.61 cr91
Recent agent activity
Follow-up sent on WhatsApp to Karthik Khan
37m ago
Campaign "OTIF assurance — Google" reallocated budget
56m ago
Follow-up sent on WhatsApp to Arjun Joshi
17m ago
Follow-up sent on WhatsApp to Divya Reddy
17m ago
Escalated pricing objection to Sanjay Iyer
42m ago
Escalated pricing objection to Rohit Desai
59m ago
Site visit booked in Ethiopia
37m ago
Escalated pricing objection to Arjun Gupta
59m ago
Conversation-derived insights
What customers actually said this month
Delivery slippage drives 36% of drop-offs
Conversations mentioning "delivery slippage" convert 36% lower unless the agent responds with a proof point in the first 40 seconds.
Costing drives 31% of drop-offs
Conversations mentioning "costing" convert 38% lower unless the agent responds with a proof point in the first 40 seconds.
Quality rejection drives 12% of drop-offs
Conversations mentioning "quality rejection" convert 25% lower unless the agent responds with a proof point in the first 40 seconds.
Fabric availability drives 34% of drop-offs
Conversations mentioning "fabric availability" convert 32% lower unless the agent responds with a proof point in the first 40 seconds.