Agent team

The eight layers of the engine — Connect, Converse, Sense, Context, Predict, Engage, Dash and Brain.

ConnectDraft

Aiera Connect

Omnichannel ingestion across voice, WhatsApp, portals and CRM

3,821 runs95% success
ConverseLive

Aiera Converse

Natural multilingual dialogue with objection handling

3,968 runs88% success
SenseDraft

Aiera Sense

Sentiment, intent and buying-signal detection per call

3,665 runs62% success
ContextLive

Aiera Context

Product, pricing and policy grounding for every answer

3,809 runs92% success
PredictLive

Aiera Predict

Scoring, forecasting and next-best-action

3,509 runs91% success
EngageDraft

Aiera Engage

Follow-ups, nurtures and campaign orchestration

3,965 runs73% success
DashTraining

Aiera Dash

Live operating dashboards for every function

2,626 runs77% success
BrainLive

Aiera Brain

Continuous learning from outcomes and coaching

151 runs69% success

Success by layer

Coverage across the eight-layer engine

ConnectConverseSenseContextPredictEngageDashBrain

Runs per layer

4k
4k
4k
4k
4k
4k
3k
0k
ConnectConverseSenseContextPredictEngageDashBrain

Fleet status

8
  • Live4
  • Training1
  • Draft3

81%

Average success rate

Runtime notes

  • Voice runs on the Aiera telephony runtime; text runs on WhatsApp Business API.
  • Every layer logs to the audit trail with call recording consent captured up front.
  • Brain retrains weekly on outcome-labelled conversations from Arvind Garmenting.
  • Escalation policy: Buyer code of conduct.