Call analysis
Every conversation transcribed, scored and mined for intent, objections and next best action.
Calls analysed
Rolling 30 days
Avg duration
All languages
Positive sentiment
Aiera Sense
Quality score
Coaching baseline
Recent calls
Transcript — Rohit Menon
Aiera Followup · Status shared
- CustomerHi, I saw your Shirts — can you tell me more?
- AgentAbsolutely. I can walk you through Shirts for Ethiopia. What matters most to you?
- CustomerMainly costing.
- AgentUnderstood. Here's how we handle costing, and I can share details on WhatsApp right away.
- CustomerThat works, please send it across.
Summary
Rohit Menon from Ethiopia asked about Shirts — line capacity. Agent handled costing and captured requirement details.
Next best action
Send comparison sheet
Objection frequency
Across analysed calls
- Delivery slippage11
- Costing10
- Quality rejection10
- Fabric availability10
Coaching cues
Auto-generated for the sales floor
Delivery slippage drives 36% of drop-offs
Conversations mentioning "delivery slippage" convert 36% lower unless the agent responds with a proof point in the first 40 seconds.
140 calls analysed this month
Costing drives 31% of drop-offs
Conversations mentioning "costing" convert 38% lower unless the agent responds with a proof point in the first 40 seconds.
77 calls analysed this month
Quality rejection drives 12% of drop-offs
Conversations mentioning "quality rejection" convert 25% lower unless the agent responds with a proof point in the first 40 seconds.
82 calls analysed this month
Fabric availability drives 34% of drop-offs
Conversations mentioning "fabric availability" convert 32% lower unless the agent responds with a proof point in the first 40 seconds.
113 calls analysed this month