Knowledge vault

Every answer the agents give is grounded in approved documents, with citations, owners and freshness tracked.

Zero-hallucination mode on

Grounded sources

3

Synced nightly

Indexed passages

204

Vector + keyword hybrid

Answer coverage

94%+8%

Questions answered without escalation

Stale documents

2-5

Flagged for owner review

Sources

What the agents are allowed to quote

  • Bottoms master sheet

    Spec sheet · 68 passages · updated 1 days ago

    Owner: Buyer merchandiser

  • Tops master sheet

    Price & policy · 68 passages · updated 4 days ago

    Owner: Vendor factory

  • Programs master sheet

    Certification pack · 68 passages · updated 7 days ago

    Owner: Logistics partner

Answer library

Test what the agent will say before it goes live

  • How do you handle delivery slippage?

    78% confidence

    Aiera answers with the approved Arvind Garmenting position, cites the source document and offers the proof pack for Ethiopia.

    Source: Bottoms master sheet

  • How do you handle costing?

    85% confidence

    Aiera answers with the approved Arvind Garmenting position, cites the source document and offers the proof pack for India.

    Source: Tops master sheet

  • How do you handle quality rejection?

    92% confidence

    Aiera answers with the approved Arvind Garmenting position, cites the source document and offers the proof pack for USA buyers.

    Source: Programs master sheet

  • How do you handle fabric availability?

    79% confidence

    Aiera answers with the approved Arvind Garmenting position, cites the source document and offers the proof pack for EU buyers.

    Source: Bottoms master sheet

Guardrails

Enforced on every generated reply

  • No pricing quoted outside the approved band without human approval.
  • Every factual claim must cite an indexed passage or the agent defers.
  • Regulated claims are blocked unless the compliance pack is current.
  • Personal data is redacted from transcripts before analytics.
  • Language switches automatically to the customer's preference.

Gaps found in conversations

Questions with no grounded answer

  • Delivery slippage drives 36% of drop-offs

    Add supporting document to close this gap. 140 calls analysed this month

  • Costing drives 31% of drop-offs

    Add supporting document to close this gap. 77 calls analysed this month

  • Quality rejection drives 12% of drop-offs

    Add supporting document to close this gap. 82 calls analysed this month

  • Fabric availability drives 34% of drop-offs

    Add supporting document to close this gap. 113 calls analysed this month