30-day pilot brief

How Arvind Garmenting goes from first call to a running conversational operating system.

Pilot plan

  1. Connect

    Days 1–5

    Numbers, WhatsApp, CRM and catalogue wired in. Voice + chat agents grounded.

  2. Converse

    Days 6–12

    Live pilot on inbound enquiries in the top two languages, humans on standby.

  3. Sense

    Days 13–20

    Call analysis, objection library and coaching cues shipped to the sales floor.

  4. Scale

    Days 21–30

    Outbound nurtures, campaign feedback loop and full dashboards handed over.

Success metrics

  • Answer rate≥ 95% of inbound enquiries answered in 3 rings
  • Qualification≥ 60% of conversations produce a scored, routed lead
  • Response timeMedian first response under 30 seconds
  • Coverage3 languages, 4 channels

What we need from you

  • Two phone numbers and WhatsApp Business access
  • Catalogue, pricing rules and policy language for 3 product sets
  • CRM access (read + write) and an escalation rota
  • Sign-off on guardrails: Buyer code of conduct, Audit trail, Labour compliance statements