Coaching studio

Aiera scores every human and AI conversation, then turns the gaps into weekly drills for the floor.

8 reps monitored

Team quality score

75+6

Rolling 4 weeks

Calls reviewed

1040

100% coverage, no sampling

Objection win rate

66%+11%

After drill rollout

Ramp time

18 days-9 days

New joiner to target

Rep scorecards

Sorted by quality score

Rep	Calls	Score	Talk ratio	Objection win	Conversion	Coach on
Priya Khan	185	83	46%	76%	27%	Fabric availability
Sanjay Patel	125	81	52%	78%	13%	Costing
Rohit Joshi	70	80	52%	58%	16%	Costing
Neha Nair	65	77	50%	54%	13%	Quality rejection
Rohit Menon	145	75	56%	56%	21%	Delivery slippage
Priya Shah	165	69	60%	84%	29%	Fabric availability
Rohit Shah	130	68	58%	70%	20%	Delivery slippage
Vikram Nair	155	65	64%	52%	9%	Quality rejection

Team average adherence

Lowest adherence is proof-point usage — the drill below targets it directly.

Auto-generated from lost conversations

Drill 1: Pricing response
59 impact
Conversations mentioning "delivery slippage" convert 36% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 140 calls analysed this month
Drill 2: Process response
90 impact
Conversations mentioning "costing" convert 38% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 77 calls analysed this month
Drill 3: Speed response
63 impact
Conversations mentioning "quality rejection" convert 25% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 82 calls analysed this month
Drill 4: Pricing response
75 impact
Conversations mentioning "fabric availability" convert 32% lower unless the agent responds with a proof point in the first 40 seconds.
Practice set: 113 calls analysed this month

Clipped for the playbook

Aiera Followup · Line capacity
Meera Kulkarni from Ethiopia asked about Uniform contracts — line capacity. Agent handled costing and captured requirement details.
Score 47 · Hindi
Aiera Voice · Costing
Imran Rao from USA buyers asked about Knit tops — costing. Agent handled fabric availability and captured requirement details.
Score 48 · English
Aiera Followup · QA rejection
Divya Reddy from India asked about Shirts — qa rejection. Agent handled costing and captured requirement details.
Score 52 · Hindi
Aiera Voice · Fabric availability
Anita Patel from India asked about Shorts — fabric availability. Agent handled delivery slippage and captured requirement details.
Score 55 · English
Aiera Support · Fabric availability
Neha Shah from USA buyers asked about Fast fashion — fabric availability. Agent handled quality rejection and captured requirement details.
Score 54 · Hindi